FAQ - Frequently Asked Questions
Frequently Asked Questions
🛒 Orders and Payments
How can I place an order?
You can order directly from our website. Add products to your cart and proceed to checkout. We accept credit cards, PayPal, and Klarna.
Can I change or cancel my order?
You can change or cancel your order within 1 hour of purchase by contacting us via email or WhatsApp. After this time, the order will begin processing.
🎨 Customizations
Can I customize your products?
Absolutely! We offer customization options for all our products.
What kind of customizations do you offer?
You can customize:
• Measurements - We adapt the product to the size of your dog (small sizes available)
• Colors - Choose from several color variations
• Dog Name - Name Print on Product
• Special designs - Special requests to make your accessory unique
How do I request a customization?
Fill out our customization questionnaire and send it via email to dogsdreamshop@gmail.com or WhatsApp to +393495267640:
📋 CUSTOMIZATION QUESTIONNAIRE
1. Desired product: □ Bag □ Harness □ Backpack
2. Shipping country: _______________
3. Dog breed: _______________
4. Dog's weight: _____ kg
5. Dog measurements:
- Chest circumference: _____ cm
- Back length: _____ cm
- Neck circumference: _____ cm
6. Favorite color: _______________
7. Name to print: _______________
8. Additional Notes: _______________
💡 How it works: Copy this questionnaire, fill out your dog's information, and send it via email or WhatsApp. We'll get back to you with a personalized quote, including shipping costs!
📦 Shipping
How much does shipping cost to Italy?
Shipping to Italy costs €8 for orders up to €90. Shipping is free for orders over €90!
Do you ship internationally?
Yes! We ship throughout Europe and worldwide. International shipping costs vary based on the destination country and will be communicated before order confirmation.
How long does it take to receive my order?
• Italy: 1-4 working days
• Europe: 3-7 working days
• Rest of the world: 7-15 working days
Custom products require an additional 3-5 days of processing.
Can I track my order?
Yes! You'll receive an email with your tracking code as soon as your order ships.
🔄 Returns and Exchanges
Can I return a product?
Yes, you have 14 days from delivery to return unused products in their original packaging. Personalized products cannot be returned unless there are manufacturing defects. For international shipments, return costs are the customer's responsibility.
How do I return a product?
Contact us via email or WhatsApp and we will provide you with return instructions.
🐕 Products
Are your products safe for dogs?
Absolutely! All our products are made with safe materials and tested for dog welfare.
What sizes are available?
Each product has a specific size guide. For special measurements, contact us for a custom order!
📞 Contacts
How can I contact you?
You can write to us at dogsdreamshop@gmail.com or contact us on WhatsApp at +393495267640. We respond within 24 hours!